Legal notice
Legal Notice
Last Updated: October 9, 2026
This Legal Notice identifies the operator of the Roselledress website and explains the legal information relevant to our online store, website content, and customer interactions.
1. Website Operator and Contact Information
The Roselledress online store is operated by Suzhou Aibeijia Clothing Co., Ltd. (苏州艾贝嘉服饰有限公司).
The company identified below is the seller responsible for orders placed through the Roselledress website.
Store Name: Roselledress
Operating Company: Suzhou Aibeijia Clothing Co., Ltd.
Chinese Company Name: 苏州艾贝嘉服饰有限公司
Website: https://www.roselledress.com
Business Address:
4th Floor, Building 4, No. 99 Suqian Road, Suzhou Industrial Park, Suzhou, Jiangsu Province, 215000, China
Email: service@roselledress.com
Phone: +86 133 3866 5352
Customer Service Hours: 9:00 AM–5:00 PM, China Standard Time (UTC+8)
Please direct questions about our business, website content, orders, or this Legal Notice to the contact details above.
2. Business Activities
Roselledress is an online retailer of wedding dresses, prom dresses, homecoming dresses, evening gowns, bridesmaid dresses, wedding guest dresses, mother of the bride dresses, and other special occasion apparel.
Our collections include plus size dresses and products with custom sizing, custom colors, and personalized design options.
Roselledress operates from China. Orders are shipped from China to the destinations supported by our store.
Product availability, available customization options, and delivery services are described on the relevant product pages and in our published store policies.
3. Related Store Policies
This Legal Notice should be read together with the following policies:
Terms of Service: Explains the terms governing website use, purchases, payment, and other contractual matters.
Shipping Policy: Explains order processing, production schedules, shipping methods, delivery estimates, shipping charges, and international delivery arrangements.
Return & Refund Policy: Explains return eligibility, deadlines, return shipping responsibilities, refund procedures, custom-product restrictions, and our no-exchange policy.
Privacy Policy: Explains the collection, use, disclosure, retention, and protection of personal information, together with privacy rights and contact procedures.
This Legal Notice does not replace those policies or introduce additional charges, return restrictions, or cancellation fees.
The terms applicable to an existing order are the terms disclosed and agreed for that order, together with mandatory consumer protections. Later website changes do not retrospectively reduce those rights.
4. Product Information and Customer Orders
Product descriptions, size charts, selected options, prices, and delivery information help customers make informed purchasing decisions.
Before placing an order, customers should review the product description, measurements, selected size and color, customization instructions, and published store policies.
Screen settings and lighting affect how colors appear on a display. This does not excuse supplying the wrong color or a product that materially differs from its description or agreed specifications.
For customized products, customers must provide accurate measurements and confirm their requested specifications. Roselledress remains responsible for producing and supplying the item in accordance with the agreed order.
We correct identified errors in website information. Corrections do not authorize us to add undisclosed charges or unilaterally change an accepted order.
5. Returns, Customized Products, and No Exchanges
Standard Products
Customers can request a return of eligible standard-size, standard-color, non-personalized products within 14 calendar days after delivery, subject to the conditions in our Return & Refund Policy.
Customized Products
Custom-size dresses, dresses produced in specially requested non-standard colors, and personalized products are not eligible for change-of-mind returns or refunds.
This restriction covers personal preference changes, incorrect measurements supplied by the customer, and dissatisfaction with personalized specifications that match the customer’s approved request.
A product is not classified as personalized solely because it is produced after an order is placed. Selecting an ordinary listed size and color does not, by itself, make the product personalized.
No Exchanges
Roselledress does not offer voluntary exchanges for different sizes, colors, styles, or products.
Defective, Incorrect, or Undelivered Products
The restrictions above do not exclude rights concerning defective goods, shipping damage, incorrect fulfillment, failure to meet agreed specifications, or undelivered orders.
These issues are handled under our Return & Refund Policy, Shipping Policy, and applicable consumer protection laws.
6. Intellectual Property and Website Content
Rights in protected text, photographs, graphics, logos, videos, designs, and other website materials remain with their respective rights holders.
Roselledress claims ownership only of intellectual property that it owns. The display of third-party material does not transfer ownership of that material to Roselledress or to website visitors.
Customers are permitted to browse our website and save or print order information and store policies for their personal records.
Commercial reproduction, distribution, modification, or reuse of protected website materials requires permission from the relevant rights holder, except for uses permitted by law.
Access to this website does not grant a license to use another party’s trademarks, photographs, or other protected materials.
To report suspected intellectual property infringement, email service@roselledress.com with the relevant page address, identification of the material, an explanation of your rights or authorization, and your contact information. We will review the report and take the action required by applicable law.
7. Lawful Use of the Website
Visitors must use the website lawfully.
Fraudulent orders, impersonation, unauthorized access to accounts or systems, distribution of malicious software, and infringement of other parties’ rights are prohibited.
Security measures taken to prevent misuse do not remove our obligations relating to legitimate purchases.
Nothing in this Legal Notice prohibits lawful customer reviews, complaints, reporting to regulators, or the exercise of consumer rights.
8. Third-Party Platforms, Services, and Links
Our online store uses Shopify as its ecommerce platform. Payment processors, shipping carriers, and other service providers perform functions involved in operating the store and fulfilling orders.
Independently operated third-party websites and services have their own terms and privacy notices. Customers should review those notices before providing information directly to those services.
The use of a third-party platform, payment provider, or shipping carrier does not remove the obligations Roselledress owes to customers as the seller.
References to third-party names, services, or trademarks do not by themselves indicate sponsorship, certification, or endorsement of Roselledress.
9. Privacy and Personal Information
Our Privacy Policy explains how personal information is handled when customers visit the website, place orders, submit measurements or customization instructions, and contact customer service.
Questions about personal information and requests to exercise privacy rights should be sent to service@roselledress.com.
Viewing this Legal Notice or browsing the website does not, by itself, constitute consent to marketing communications or non-essential tracking. Consent is requested separately where required by law.
Do not send complete payment card numbers, card security codes, account passwords, or authentication codes through customer service emails.
10. Responsibility, Consumer Rights, and Disputes
Roselledress remains responsible for fulfilling accepted orders and meeting the legal obligations applicable to its sales.
Website maintenance, technical interruptions, and the involvement of third-party service providers do not automatically release us from those obligations.
Nothing in this Legal Notice excludes or limits liability that cannot lawfully be excluded or limited. This includes mandatory rights relating to product conformity, delivery, withdrawal, refunds, and other consumer remedies.
Customers can contact service@roselledress.com with complaints or disputes. For an order-related complaint, include the order number and a description of the issue.
Contacting customer service is not a condition that prevents a customer from exercising rights through a competent court, regulator, payment provider, or other legally available dispute-resolution channel.
Applicable law determines the rights, remedies, and jurisdiction relevant to a dispute. This Legal Notice does not require customers to waive mandatory protections available in their country of residence.
11. Updates to This Legal Notice
We update this Legal Notice to reflect changes to our company information, website operations, or legal obligations.
The current version is published on this page with its revision date.
Updates apply prospectively and do not retrospectively remove rights or alter the terms of an existing purchase without a lawful basis.
For questions about this Legal Notice, contact:
Suzhou Aibeijia Clothing Co., Ltd.
Email: service@roselledress.com
Phone: +86 133 3866 5352